Relief for the Hospitality Industry – Thanks to Kitchen Monitors
Day-to-day operations in the hospitality industry are bustling to hectic. In the midst of this hustle and bustle, service and kitchen staff often find it difficult to keep track of orders. Manual workflows lead to delays, and in the worst case, errors can negatively affect customer satisfaction.
Greater speed, efficiency, and optimal service, on the other hand, can be achieved – from restaurants to snack bars – through digital support.
Optimization Potential in Daily Restaurant Operations
Stress and gastronomy are inseparable for many. After all, guests want to place their orders quickly and receive them even faster—whether in a fast-food restaurant or enjoying a cozy evening at their favorite venue. Obviously, this presents a significant challenge for service, kitchen, and bar staff. In fact, over 70 percent suffer from work-related stress, according to a study by Quinyx.
Managers hope for relief through technological tools. Yet about 77 percent of the 1,800 frontline workers surveyed in hospitality, retail, and logistics consider these tools insufficient or poorly implemented. What they really lack is practical support in their day-to-day work.
Time and Cost Factor: “Paper Receipts”
Employees need solutions that significantly simplify frequent processes, thereby saving noticeable time. This positively impacts service and enhances the customer experience. To achieve improvements, it's essential to focus on the order process.
Printed order receipts are still widespread in the gastronomy sector. This entails manual steps such as printing and distributing them to the appropriate areas—bar or kitchen. This not only consumes time but also incurs costs. A paperless alternative would save money and contribute to a sustainable operation by reducing the ecological footprint.
Gaining Efficiency with Kitchen Monitors
Modern solutions like kitchen monitors give restaurants full visibility over all orders while optimizing workflows. They eliminate printed receipts entirely and send orders directly from the dining area to the kitchen or bar—either as a full order or item by item. Staff see an intuitive display of ordered food and drinks on their assigned monitor.
Managers enjoy maximum flexibility thanks to fully configurable workflows, which can adapt to various needs in order taking, preparation, cooking, or assembly. The system provides statistical analyses of historical data to support performance reviews.
Customers also benefit: servers and cashiers can input modifications and special requests—either via mobile entry or at the POS—so these changes automatically appear on the kitchen monitor without cumbersome coordination. New or updated orders are immediately highlighted visually and accompanied by sound, ensuring no request is overlooked. A built-in timer also helps prevent long wait times and ensures prompt service.
By integrating the kitchen monitor with an ITR POS or self‑ordering kiosk, the entire ordering process becomes faster, errors are reduced, and preparation of dishes and drinks is clearly accelerated. This makes it easy for gastronomy businesses to enhance their service quality.
Additional features—such as the pickup monitor, which can integrate directly into the kitchen monitor—further streamline the experience in the restaurant and at kiosks. With status displays, customers can track their order preparation and receive immediate notification when it’s ready for pickup.
Fast, Customer‑Friendly Gastronomy
Efficient kitchen control and communication are essential to speed in restaurant operations. Ultimately, guests want more than just good food and drinks—they want a truly enjoyable time, which fast, attentive service helps provide.